Payment
Terms
Regrettably payment plans are no longer possible, all items are to be paid in full at time of purchase.
Returns and Refunds
Returns will only be accepted on postage damaged items, and all claims must be made within 24 hours of receiving the item. Any claim made after 24 hours is soley at the discretion of Skullpturas. All
returned packages must be by Signed For postage within 7 days of confirmation that a return will be accepted – please keep proof
of postage in case the item is lost by Royal Mail – I cannot be responsible
for this, and will not refund packages sent unrecorded should they go missing. Postage will not be refunded. Items will only be refunded once they have been inspected and are found to be in the same condition as described at the point of refund confirmation.
For custom orders /commissions returns are not accepted unless the item is received damaged.
Please check the package before accepting it, and
if it shows signs of damage refuse to sign for it. This will mean the package is
returned to me and I will be able to investigate and issue a refund where apropriate.
Should the packaging show no sign of damage but the
item be faulty/damaged upon opening, please follow the steps outlined above.
Refunds in all instances will only be issued once
the item is received back.
Import taxes apply to certain countries, the buyer
is responsible for paying this where applicable.
Postage
Items will be posted to the address given at checkout, so
please double check before
finalising payment.
I generally do one postage run per week in order to best utilise my time. If you need an order urgently please send me an email before ordering and I can advise of your options. For UK orders I use
Royal Mail Second Class Signed For. International orders are sent via Royal Mail / ParcelForce Tracked.
For custom items and commissions the processing
times will vary, I will advise of this when ordering and update regularly.
Second Class postage aims to arrive within 4 days
but can take as long as four weeks (particularly during December), and lost
item claims are not permitted before this. Should your item not arrive within
the allotted time please contact me and I will do my best to assist, however
I am not responsible for the performance of postal services.
For items posted out of the UK, please note this
may also take up to a month, and many customs can hold an item for a further 40
days without notice – all charges for this are the buyers’ responsibility. It
is the buyers’ responsibility to check import laws to your country (and obtain
all applicable paperwork if necessary), I will not take responsibility nor
will I issue a refund should an item be confiscated or destroyed by customs.
Should the item be returned to me by customs, I will refund the initial payment
minus all costs incurred, and less any damage. In purchasing an item
from Skullpturas you accept responsibility for importation of the item and all
costs incurred – these cannot be paid by me.
Christmas Post
For any orders in December please take into account
that the last advised postage date is usually the 15th (although this
does not guarantee delivery by Christmas). For overseas orders please ensure you
have purchased before the 5th (again not a guarantee for
pre-Christmas delivery). I cannot refund items or postage for missed delivery
dates / items taking longer than expected.
Please also take into account processing times for
commissions and items made-to-order/pre-orders.